The technical writing profession has been battered for several years – often perceived as a “nice-to-have” item with a product, rather than a “must-have”, product developers and manufacturers sometimes give short shrift to comprehensive and accurate … Continue reading Stop Writing Manuals – Start Solving Problems
Recently, we heard about a company that plans to centralize its disparate proposal units into a single group. While such initiatives are not new in health care – we have seen centralization of claims, call centers, … Continue reading All together, or together separately?
Every few years, organizations who are incumbents for public sector health administration contracts are faced with “The Big One” – the must-win, central contract on which a majority or all of their revenue depends. We’ve seen … Continue reading Preparing for “The Big One” – Apathy, Too Little-Too Late, or Meaningful Effort?
When I interview people for jobs within our company, one of the questions I ask is “what do you do better than anyone else you know?” I do this for two reasons. First, I find out … Continue reading Corporate Introspection and the “Win Theme”
Marissa Mayer’s recent call for Yahoo! employees to return to the office sparked a discussion with a colleague. In the early 80’s (!), when I worked for HP, there were twice-daily breaks with coffee, tea, and … Continue reading Where have all the donuts gone?