When the South buttered its bread with cotton plantations, former slaves worked the fields for meager wages. Plantation owners housed their workers in drafty cabins built by the river bottoms where the land was unsuitable for … Continue reading Health Disparities: Breaking the Iron Loop →

I have always been a connector of people and information; it is simply intrinsic to who I am. I find fulfillment when I can help someone finish, find or do something meaningful. I value this connector … Continue reading Communication – connecting people and solutions →

Recently, we heard about a company that plans to centralize its disparate proposal units into a single group. While such initiatives are not new in health care – we have seen centralization of claims, call centers, … Continue reading All together, or together separately? →

Every few years, organizations who are incumbents for public sector health administration contracts are faced with “The Big One” – the must-win, central contract on which a majority or all of their revenue depends. We’ve seen … Continue reading Preparing for “The Big One” – Apathy, Too Little-Too Late, or Meaningful Effort? →

In the shouting about the healthcare debate, replete with charges about ‘death panels’, it’s important to remember that there are real individuals with significant problems who have a stake in the debate. Pamela Weston was a … Continue reading Dignity and the end of life →

In trying to clear a block about a specific assignment, I reviewed several client documents that were a model for the assignment. The problem: they just were not like any prior models I have seen for … Continue reading What Do The Words Mean? →

“There’s nothing new under the sun.” Well, not quite. Imagine the Apple iPhone a hundred years ago… Here’s the problem. Due to requirements, inertia, and just “staying in the comfort zone”, most health plans are offering … Continue reading Deliver a Fresh Approach (Part 5 in Disciplined Business Development) →

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