Our People

Kimberly Austin-Oser

VP, LTSS and Specialty Services

Specialties: National and State – Program Design, Implementation, Management, and Oversight; Public Policy; Strategic Planning; Workforce Innovations; Complex Stakeholder Initiatives; Relationship Management; Continuous Quality and Process Improvement

Home Base: Sante Fe, NM

Kimberly has spent most of her 27-year health and human services career in the public and private sectors promoting, developing, and administering long-term services and supports (LTSS) and home- and community-based services (HCBS) programs for individuals of all ages living with disabilities and challenging conditions. Her passion, diversity of knowledge, and unique skill set – spanning all aspects of the LTSS delivery system and from a variety of key perspectives – provides Optimetra and our clients a wide range of strategic advantages.

Kimberly believes LTSS and, especially, HCBS are among the most critical publicly-funded health and human services provided to our most vulnerable citizens experiencing serious health conditions and challenging times in their lives. These services also play a vital role in supporting people living with disabilities in their own homes and communities. She is honored to have had the opportunity to contribute to such meaningful work for so many years. Kimberly considers it a privilege to continue that work with Optimetra by helping our clients improve the quality and effectiveness of their current program offerings, designing and building innovative programs that better meet the needs of individuals and their families, and expanding that impact nationwide.

Prior to joining Optimetra, Kimberly served as a national program director of MLTSS with Anthem, Inc. and oversaw the successful execution of innovative provider pilots focused around performance and quality improvement. She was also the deputy director of health care workforce development and director of LTSS policy with SEIU Healthcare where she positively influenced and elevated the national discourse around LTSS-related programs, quality, and workforce policy; developed innovative front-line service delivery and reimbursement models; contributed as a member of the NQF HCBS quality committee; and helped design and evaluate pilot programs targeting Triple Aim improvements. As New Mexico elderly and disability services division director and developmental disabilities deputy division director, she successfully managed statewide regional offices, quality activities, case management and provider services, complex stakeholder processes, and major program improvement initiatives.

While Kimberly embraces all of Optimetra’s core values, curiosity, creativity, and communication resonate with her most – always learning, listening, sharing, collaborating, and generating ideas that can transform systems for real people and the greater good.

In her role as a design and management consultant with Optimetra, Kimberly serves as a subject matter expert for Medicaid managed LTSS, focusing heavily in the areas of program design, implementation and management, identifying best practices, and delivering innovative solutions for the LTSS marketplace.

Find out more about Kimberly on LinkedIn.

Kimberly firmly embraces Optimetra’s core values. Read her thoughts on Curiosity.

Kimberly Austin-Oser
Life shrinks or expands in proportion to one’s courage. – Anais Nin